Terms of service
Welcome to Techgo. These Terms of Service govern your use of the Techgo website, purchase of products, phone selling and trade-in services, and other services provided by Techgo. By using our website or placing an order, you agree to these terms.
1. About Techgo
Techgo is a mobile phone and accessories business based in Gold Souq, Dubai. We provide mobile phone sales, phone trade-ins, repairs, accessories, and online shopping services.
2. Products & Services
We offer new and used mobile phones, mobile accessories, phone repair services, phone selling and trade-in services, and related products.
Product images and descriptions are provided to help customers understand the products. Actual product appearance, color, packaging, or included accessories may vary where applicable.
3. Product Availability
All products are subject to availability. We reserve the right to change product availability, specifications, or pricing at any time without prior notice.
If an ordered product becomes unavailable, we may contact you to offer an alternative or arrange a refund where applicable.
4. Pricing & Payment
All prices displayed on our website are shown in AED unless otherwise stated.
Customers are responsible for providing accurate payment and billing information. Orders are processed after successful payment confirmation.
Techgo reserves the right to correct pricing or product information errors and may cancel an order affected by an obvious pricing or listing error.
5. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your name, contact details, delivery address, and payment information.
We reserve the right to refuse or cancel an order where necessary, including in cases of incorrect information, suspected fraudulent activity, product unavailability, or pricing errors.
6. Shipping & Delivery
Techgo offers free standard shipping on eligible orders within the UAE.
Delivery times may vary depending on your location, product availability, order processing, public holidays, and delivery partner circumstances.
Customers are responsible for providing an accurate delivery address and contact number.
7. Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy. Products must meet the applicable return conditions before a refund or replacement can be approved.
Returned products may be inspected before a return or refund is confirmed.
8. Phone Trade-In & Swap
For phone trade-ins and swaps, the value offered for a device may depend on factors including:
- Brand and model
- Storage capacity
- Device condition
- Battery health
- Physical or functional damage
- Current market value
- Accessories and other applicable factors
Trade-in values may be confirmed after physical inspection of the device.
Customers must remove personal accounts, passwords, files, SIM cards, and other personal information before handing over a device.
9. Phone Repairs
Repair services may depend on the type and condition of the device and the availability of required parts.
Customers may be required to provide accurate information about the device and its existing condition before repair.
10. Customer Responsibilities
Customers agree to:
- Provide accurate information when placing an order or requesting a service.
- Use the website lawfully.
- Provide accurate delivery and contact information.
- Remove personal data before selling or trading in a phone.
- Not misuse or attempt to interfere with the website or its services.
11. Website Use
You may use the Techgo website for legitimate shopping, service inquiries, and other purposes permitted by these Terms.
You must not use the website for fraudulent activities, unauthorized access, harmful activities, or any activity that may damage or interfere with the website or its services.
12. Intellectual Property
All website content, including text, images, graphics, logos, designs, and other materials, belongs to Techgo or its respective content owners and may not be copied, reproduced, or used without permission.
13. Limitation of Liability
Techgo aims to provide accurate product information and reliable services. However, we are not responsible for delays, interruptions, or circumstances outside our reasonable control.
To the extent permitted by applicable law, Techgo will not be responsible for indirect or consequential losses arising from the use of our website or services.
14. Changes to These Terms
Techgo may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated terms will apply from the date they are published.
15. Contact Us
If you have any questions about these Terms of Service, our products, or our services, please contact Techgo through our customer support channels.
Techgo — Buy. Sell. Repair. Upgrade.