At Techgo, we offer fast and reliable delivery across the UAE. We aim to make your online shopping experience simple and convenient.
1. Delivery Areas
We provide delivery across all UAE.
2. Delivery Options
Standard Delivery:
Orders are delivered within 5–7 business days.
Express Delivery:
Orders are delivered within 2–3 business days.
Delivery times may vary depending on the delivery location, product availability, weekends, public holidays, or unforeseen circumstances.
3. Order Confirmation
After placing your order, our team may contact you to confirm your order and delivery details. Please make sure your phone number and delivery address are correct.
4. Delivery Charges
Applicable delivery charges will be communicated or displayed at the time of placing your order.
5. Delayed or Damaged Orders
If your order is delayed, damaged, or you receive the wrong product, please contact Techgo as soon as possible with your order details.
6. Store Collection
Customers can also collect their orders from the physical shop in Gold Souq, Dubai, where applicable.
At Techgo, we aim to provide quality phones and accessories. If you are not satisfied with your purchase, you may request a return subject to the following conditions.
1. Return Period
Return requests must be made within 7 days of receiving your order.
2. Return Conditions
To be eligible for a return:
The product must be in its original condition.
The product must not have physical damage or signs of misuse.
All original accessories, packaging, and included items should be returned where applicable.
Phones must be free from personal accounts, passwords, and security locks.
The product must not have been modified or repaired by an unauthorized person.
3. Non-Returnable Items
Returns may not be accepted for:
Damaged products caused by misuse or accidental damage
Used or damaged accessories
Products with missing parts or accessories
Products altered or repaired by unauthorized technicians
4. Return Inspection
Once we receive the returned product, our team will inspect its condition. A return will only be accepted if it meets the conditions mentioned in this policy.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Techgo as soon as possible with your order details and supporting photos or videos.
6. How to Request a Return
To request a return, contact us with your order number, product details, and reason for the return. Our team will guide you through the return process.
